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Is Facebook a Realistic Alternative to a Fully Branded Online Community?
Posted by: Walter Roark on February 3, 2009 at 8:58PM AFT
It’s true that Facebook is a fine gathering spot for meeting friends and finding new ones. The site itself is well-executed and innovative and provides flexible security options. Facebook also boasts a clean, uncluttered design which is easy to navigate.

That’s the first problem.

Facebook’s look says, Facebook. To try to organize and promote a community within Facebook would forever put you in direct competition with the “Facebook” brand. It’s literally a no-win situation. Instead, consider the significant advantages of a custom-tailored, totally integrated online destination wrapped seamlessly around your existing brand.

The first advantage of a custom community is that you have a unique url destination and full control over all of the community’s elements—how it looks, how it functions and how it reinforces your goals. In addition, a full-featured, branded online community lets you deploy a precise range of networking tools and gives you total control over membership permissions and activity. As your membership grows, a custom community will be scalable, allowing you to meet the challenges of growth and the evolution of your organization’s objectives.

By deploying your own community, free from Facebook restraints, you can also select and position advertising in your community in the most creative ways possible. And because you have total control over the content of your site, the advertising can be programmed to perfectly reflect your image.  If your goal is to grow your brand, then this is another essential consideration.

A branded online community is by far the best way to boost subscriber engagement and encourage the spread of positive opinion about your brand. In a commercial world saturated with marketing ploys, word-of-mouth will always be the most trusted decision-making tool.

Throughout its existence, a destination built on a Facebook page will severely limit the type and number of social media tools you can offer your followers. Then, if Facebok chooses to delete applications or activities that your fans really like, or adds features that don’t make sense, or imposes guidelines that curtail your community’s growth, well, there is simply nothing you can do.

What about ownership of your followers’ basic data, starting with their email addresses? With Facebook, you will have no automated or bulk access to critical email lists. This single issue is a major drawback when compared to a custom community with built-in administrative control over membership data.

Above all, if you decide it is easy and cost-effective to create a community on Facebook, your competition may be thinking the very same thing. So whatever ideas or initiatives you deploy on your Facebook page, your competitor can copy your innovations within hours or days. That tends to make the power of original content short-lived at best.

The obvious counter-strategy to the copy-cat problem is to launch your own proprietary community, one that is unique, creatively branded and resistant to simple mimicking.


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